Privacy policy

Cô Bông Sài Gòn is committed to respecting and protecting our customers’ privacy. This Privacy Policy explains how we collect, use, and protect personal information when you visit and make purchases on our website.

1. Purpose of Collecting Information

We may collect the following information:

  • Full name

  • Phone number

  • Email address

  • Shipping address

  • Payment information (we do not store bank card information)

  • Purchase history

  • IP address, browser type, and device information (to improve website performance and user experience)

The collected information is used for the following purposes:

  • Processing orders and arranging deliveries.

  • Contacting customers to confirm orders.

  • Providing support for returns, warranty services, and customer care.

  • Sending information about new products and promotions if customers have agreed to receive them.

  • Improving website quality and our services.

2. Scope of Information Usage

Customers’ personal information is only used for the following purposes:

  • Completing purchase transactions.

  • Delivering orders.

  • Providing customer support.

  • Handling complaints and requests.

  • Fulfilling legal obligations as required by applicable regulations.

We do not use customers’ information for any other purposes without their consent.

3. Data Storage Period

Personal information will be stored until:

  • The customer requests deletion of their information; or

  • The business no longer has a need to use the information.

4. Parties That May Access Customer Information

Customer information may only be shared with:

  • Cô Bông Sài Gòn’s customer service team.

  • Shipping and delivery partners for order fulfillment.

  • Payment service providers (if applicable).

  • Government authorities when required by law.

Except for the cases mentioned above, we do not sell, exchange, or share customers’ personal information with any third parties.

5. Commitment to Information Security

We apply appropriate technical and administrative measures to protect customer information from:

  • Unauthorized access.

  • Data loss.

  • Unauthorized disclosure or misuse.

However, no method of data transmission over the Internet can guarantee absolute security. Therefore, we cannot guarantee the complete elimination of all risks beyond our control.

6. Customer Rights

Customers have the right to:

  • Access the personal information they have provided.

  • Request correction or updates to their information.

  • Request deletion of personal information in accordance with applicable regulations.

  • Opt out of receiving promotional emails or messages at any time.

7. Cookies

Our website may use cookies to:

  • Remember customer preferences.

  • Analyze website traffic.

  • Improve the shopping experience.

Customers can disable cookies through their browser settings if they wish.

8. Contact Information

If you have any questions or requests regarding this Privacy Policy, please contact us:

CÔ BÔNG SÀI GÒN